Conversational Skills Training
Course Content
1. Welcome
You don't currently have access to this content
2. Why is communication important?
You don't currently have access to this content
3. History of communication.
You don't currently have access to this content
4. Soft Skills
You don't currently have access to this content
5. Active listening
You don't currently have access to this content
6. Don’ts and Do’s
You don't currently have access to this content
7. Building confidence
You don't currently have access to this content
8. Timing of a conversation
You don't currently have access to this content
9. Approach, Tone, and Attitude
You don't currently have access to this content
10. Skills for english second language conversations
You don't currently have access to this content
11. Saying No in a good way
You don't currently have access to this content
12. Asking for what you want
You don't currently have access to this content
13.De-escalation skills
You don't currently have access to this content
14. Customer service
You don't currently have access to this content
15. Email and phone etiquette
You don't currently have access to this content
16. Wrap up and thank you
You don't currently have access to this content
